Thank you for shopping with us! Because our products are custom-printed on demand just for you, we utilize a specific policy for returns, refunds, and replacements. Please read the details below carefully before making a purchase.
1. Window for Claims
Our policy lasts 15 days from the date your item was delivered. If 15 days have passed since your order was delivered, unfortunately, we cannot offer you a refund, replacement, or store credit.
2. Damaged, Defective, or Misprinted Items
Any claims for misprinted, damaged, or defective items must be submitted within 15 days after the product has been received.
If your item arrives damaged or defective:
- Do not mail the item back to us without contacting us first.
- Email our support team at merchsupport@angeliquesido.com or fill out this Merch Support Form.
- You must include your order number, a valid description of the issue, and clear photograph proof showing the defect or damage.
For verified manufacturing errors, misprints, or damages occurred during transit, we will gladly send a replacement at no additional cost to you.
3. Packages Lost in Transit
For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Prior to reaching out, please check with your local post office or carrier to ensure they aren’t holding the package. If it is still missing, contact us at merchsupport@angeliquesido.com or fill out this Merch Support Form to initiate a lost package investigation.
Note: We cannot offer refunds or replacements if the tracking information states that the item was successfully delivered to your address, or if the package was lost due to an incorrect shipping address provided at checkout.
4. Buyer’s Remorse (Sizing, Color, and Preference Changes)
Because every item is custom-made to order, we do not accept returns or exchanges for Buyer’s Remorse.
- Customers are fully responsible for choosing the correct size, color, and style. Please consult the sizing charts available on our product pages before placing your order.
- We do not accept returns or offer refunds if you change your mind or ordered the wrong size/color.
- Exceptions: At our sole discretion, return requests due to buyer’s remorse may occasionally be offered a partial refund or a discount coupon for a future purchase in lieu of a full refund.
5. Refunds (If Applicable)
Once your digital proof/claim is received and inspected by our support team, we will send you an email to notify you of the approval or rejection of your refund or replacement.
If a refund is approved, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (depending on your bank’s processing times).
- Sale Items: Only regular-priced items may be refunded or replaced. Sale items are final sale unless they arrive damaged or defective.
6. Late or Missing Refunds
If you haven’t received an approved refund yet:
- First, check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at merchsupport@angeliquesido.com
Need Help?
Contact us at merchsupport@angeliquesido.com or fill out this Merch Support Form for any questions related to your order, refunds, or replacements.